Appeals and Complaints Policy

The handling of complaints:

1. After choosing the Editor-in-Chief's email address, alitaqi@uokirkuk.edu.iq, under "contact us" on the journal website, the complainant composes the complaint.
2. All comments and complaints are sent to the Editor-in-Chief, who also acknowledges receipt of them.
3. The complaint is reviewed with both the Editorial Secretarial and The Editorial Manager to handle complaints, investigate the claims and resolve them quickly.
4. The Editor-in-Chief is encouraged to make recommendations for improving the system, and discuss that with journal editors and staff as well.
5. The Editor-in-Chief sends an explanation and information to the person submitting the complaint.

Ensuring that complaints are handled fairly and effectively is the goal of this policy. The Journal complaints management system aims to:

1. Enable us to respond to issues raised by the complainants in a timely and cost-effective manner.
2. Enhance the confidence of authors in our publishing process.
3. Provide quality improvements in our products (where applicable), service, staff, and complaints handling.

for any complaint, please contact editor-in-chief: alitaqi@uokirkuk.edu.iq